Warranty
At JW Diamonds, we believe fine jewellery should be crafted with care and built to last. That is why every piece you purchase comes with a 2 year manufacturing warranty from the date of delivery.
This warranty is our way of standing behind the quality of our craftsmanship and ensuring your jewellery remains as beautiful as the moment you first received it.
What is Covered
Our warranty covers any manufacturing defects in materials or workmanship including:
- Loose or faulty clasps, links, or settings
- Structural faults in the band or mount
- Stones coming loose from their setting due to a manufacturing issue
If a fault is found, we will arrange for the piece to be repaired or replaced. If your exact piece is no longer available, we will offer a similar design of equal value or issue a store credit.
Your First Complimentary Clean
As part of your JW Diamonds experience, you receive one complimentary cleaning service within the warranty period. This helps maintain your piece and preserve its shine. For more long term care tips, visit our Jewellery Care Guide.
Complimentary Ring Resizing
We understand that finding the perfect fit can be tricky, especially when ordering online. If your ring is not the perfect fit, we offer one complimentary resize for most designs provided the request is made within 7 days of delivery, subject to assessment.
Resizing requests made outside the warranty period may be subject to additional fees and availability.
If your ring size changes after purchase due to personal circumstances, you may also be eligible for one complimentary resize within the warranty period, subject to assessment.
Please note that some styles may have resizing limitations, so feel free to reach out to our team to check what is possible for your piece.
To help avoid any sizing issues from the start, we recommend getting in touch before placing your order. We are always happy to guide you through the sizing process and ensure the best fit. For more details, you can also refer to our Sizing Guide.
What is Not Covered
Like all fine jewellery, your piece will naturally show signs of love and wear over time. Our warranty does not cover:
- General wear and tear
- Damage caused by accidental impact or mishandling
- Loss, theft, or improper storage
- Discolouration from exposure to perfumes, lotions, or chemicals
- Repairs or resizing done by another jeweller
Please note: minor surface variations or inclusions in gemstones are part of their natural beauty and not considered defects.
Eligibility and Conditions
- This warranty applies only to the original purchaser with proof of purchase.
- Any work or repair done by a jeweller outside JW Diamonds will void the warranty.
- Warranty claims must be submitted within the 2 year period from date of delivery.
How to Make a Warranty Claim?
We are here to help. If you believe your piece has a manufacturing issue:
- Email us with your order number, a short description of the issue, and clear photos of the item.
- Our team will review your request and guide you through the next steps.
Your jewellery is more than just a piece — it is a part of your story. And we are committed to keeping it shining bright for years to come.
